Dear guests,

here we inform you about the visit to our restaurant and hotel in the time of the corona virus!
Depending on the political decision and new state regulations, we will try to keep you up to date.

From July 9th 2020

The coalition committee of the state government decided on Friday evening, May 29, to relax events. Accordingly, may private celebrations such as weddings, baptisms, birthdays and the like in Baden-Wurttemberg from June 9, 2020 in rented rooms - for example in hotels and restaurants - again with up to 99 people. The distance regulations, hygiene and safety requirements for private events at private celebrations and events in rented rooms are not yet regulated.

If you have any questions about what you need to consider when staying with us, please do not hesitate to contact us.

Ordinance or rules for visiting our restaurant

  1. Please refrain from visiting a restaurant if you have had contact with a person infected with SARS-CoV-2 within the past 14 days or if you yourself have symptoms of a respiratory infection or increased temperature.
  2. Please reserve your table in advance so that your visit is as coordinated and smooth as possible. Reservations for groups are only possible if they are people belonging to their own or another household.
  3. Always keep a minimum distance of 1.5 meters from everyone present.
  4. For safety reasons, a table distance of at least 1.5 meters from each other is mandatory. Also pay attention to the observance of the distance requirement on the traffic routes (entrance area, stairs, doors, and toilets). If the distances are less than 1.5 meters, the use of a mouth-nose cover is recommended.
  5. Please use the options provided by us to disinfect your hands or wash them with soap.
  6. Due to the distance regulations, a visit is only possible with an assigned seat, please follow the instructions of our employees.
  7. Sitting together of several guests at a table (without a distance of 1.5 meters) is only permitted to those guests who are allowed to contact each other. These are only the people from the circle of relatives of their own, as well as another household. The term "family" is synonymous with the term "household", it is not the degree of kinship that counts, but the living together. The number of people in a household or family does not matter.
  8. Please avoid body contact and therefore avoid shaking hands and hugs.
  9. Restaurateurs must collect and save your guests' data (last name, first name of the guest, date and start and end of the visit as well as telephone number or address) in order to be able to provide information to the health department or the local police authority. Otherwise it is not possible to visit a restaurant. The data will be deleted after 4 weeks.
  10. Our employees are encouraged to keep contact and communication with you as a guest to a minimum for the safety of everyone, please do not regard this as a sign of disdain.
  11. Please use the possibility of cashless payment, ideally by the table. If you pay in cash, please use the designated device or storage space.

Here are a few more questions and answers on this topic!

  • Is there a reservation requirement for guests?
No, according to the ministries' interpretation instructions of May 15, 2020, there is no obligation to make a reservation. However, if the operator makes a reservation by email or telephone in his restaurant, he must inform the guests of this by posting outside the restaurant

  • Does every guest have to provide their details?
The data of each guest must be collected. It is only sufficient for people who live together in a common household if the data is collected from a member of the household. However, restaurateurs are not obliged to check the accuracy of the information provided and are not authorized to do so for data protection reasons.

  • How many people can sit at the same table?
There is no requirement for a number of people. The decisive factor is which guests are seated at a table. Relevant are the current contact restrictions in public space (e.g. in restaurants): stay permitted alone, in the circle of members of your own household plus one other household, i.e. a maximum of 2 households.
The minimum distance to other people must be observed, except for the duty to distance are relatives of their own and another household, which is why this group of people can also sit together at one table in a bar and restaurant business.

  • Can I ask my guests to wear a mask in the entrance or on the way to the toilet?
A mandatory mask for guests in the restaurant is not required by law. However, if you want to promote infection control, guests can recommend wearing the masks, especially if the minimum distance between the guests, for example on the way to the toilets, cannot be maintained. In the event that the restaurateur wants to make the entry of his business dependent on the guest wearing a mask in the restaurant, he must mark this as his decision within the scope of his house rights and clearly indicate this to guests at the entrance of the restaurant.

  • Is cash payment allowed?
According to the regulation, cash payments should be avoided as far as possible, but it is not prohibited. According to the design instructions, cash and receipts must be handed over “contactlessly” using a small tray or a fixed deposit. Nevertheless, the restaurateur must point out the cashless payment option if it is offered in his company.

Ordinance or rules for visiting our hotel

  • How many guests can share a room / apartment or an elevator?
The rooms may be occupied by the number of people who can meet in the private area according to the Corona Regulation of the State of Baden-Württemberg. This is currently 10 people from different households (instead of 5 people as before) .This restriction does not apply to relatives in the direct line, as well as the relatives of the same household and their spouses / partners. There is currently no upper limit for occupancy for guests who live in a household.
  • Do guests also have to wear masks at the reception?
Yes, the regulations on wearing masks apply equally to employees and guests. The only exception is if there is structural protection at the reception.

  • Does every guest have to provide their details?
The data of each guest must be collected. It is only sufficient for people who live together in a common household if the data is collected from a member of the household.

  • How long must guest data be kept for contact tracking?
The hotelier must delete this data four weeks after collection. The general data protection regulations must be observed for data processing of personal data.

  • Are breakfast buffets allowed?
There is no explicit ban on this in the CoronaVO restaurants. However, the meaning and purpose of the regulation, which prescribes measures to curb the spread of the corona virus, is a Self-service buffet not permitted. However, after consultation with the Ministry of Economic Affairs, a kind of "serving buffet" is considered permissible, especially if the guests' access to the buffet (eg table by table) is also controlled.
Unfortunately, since we do not have the capacity of such a serving buffet, we cannot offer you breakfast during this time.

Source: Dehoga